FAQ

Tailored Solutions for Every Industrial Need

Customers usually ask.

If you cannot find your answer, you’re welcome to contact us!

Q1: Can you provide customized solutions?
A: Yes, we offer comprehensive OEM/ODM customization services, including logo printing, packaging design, and hardware modification. Please contact our team with your specific project requirements for detailed support.
Q2: What is the Minimum Order Quantity (MOQ)?
A: The MOQ for sample orders is 1 piece for testing and verification purposes. Competitive bulk pricing is available for large-volume orders.
Q3: What is the lead time of your products?
A: Standard lead time: 3 working days for small-batch samples; 15 working days for mass production.
Q4: Do you provide certification for your products?
A: Our industrial PCs comply with CE, FCC, RoHS, and other international certifications.
Q5: What is the working temperature range of your products?
A: Most standard models operate reliably within −10°C to 60°C. Wide-temperature models supporting −20°C to 70°C are available upon request.
Q6: Can the products run continuously 24/7?
A: Yes. Our industrial PCs are designed and certified for 24/7 uninterrupted operation, ensuring stable performance in industrial automation, smart transportation, machine vision, digital signage, and other demanding applications.
Q7: What’s the best description of your company?
A: We are a professional industrial computer manufacturer based in Shenzhen, China, with independent R&D and production capabilities.
Q8: How can you guarantee the quality of your products?
A: We do 100% full inspection and 24 hours aging test at least before delivery. We control quality strictly to avoid failures in advance. Most issues can be solved via remote technical support. If not, the product can be returned for repair.
Q9: What’s the warranty period on your products?
A: We provide a standard 3-year warranty for all industrial computers against non-artificial damage. Extended warranty options are available upon request.